- The merchandise sold in the shop is generally NOT held in stock. We will place bulk orders close to the festival date, and your items will be available for collection or delivery by the festival weekend. We’ll send you an email to let you know when your items have arrived. If you order tickets, you should receive them immediately by email, subject to your payment completing successfully.
- Goods purchased from our online Shop must be returned within 15 days of receipt for refund or exchange.
- All goods must be in original condition and complete with all original packaging – bag/box, internal packing, labels, tags etc.
- Please obtain a proof of postage receipt from the Post Office, or return unwanted goods by recorded/special delivery. We are unable to offer a refund or exchange for items lost or damaged in transit.
- By completing and returning the Returns Form, you are agreeing that you have read, understand and agree to be bound by these returns terms and conditions.
- Please ensure that you complete ALL sections of the Returns Form that was included with your delivery, and enclose it with your returns. You can download another Returns Form here if you require it.
- All the information requested on the Returns Form is required to process the refund or replacement – incomplete forms will result in a delay.
- Please note that we are unable to offer a refund on postage costs unless the goods were supplied incorrectly or are faulty.
- For some products we will accept payment by cheque if you are unable to pay online. If we do not receive your cheque within 10 calendar days of receiving your order, we reserve the right to cancel your order without further notice or compensation. DO NOT send cash in the post. DO NOT hand cash to anybody claiming to represent Retro Rendezvous Festival Ltd. We do not accept cash for online shop purchases, and cannot be held responsible for any losses that you may incur.
- By placing an order you accept that the organisers may contact you by email regarding your specific purchase, or occasionally regarding other festival products or events, or to provide information regarding the festival in general.
